7sonicWALL managed SonicWALL firewall, ssl-vpn, cdp solutions. . . . . . . . . . . . . . . . . . . .

What is a Managed Service?

7global is not just an expert in SonicWALL products. We also deliver a range of Managed Services wrapped around these products aimed at relieving pressure on businesses and their IT function. These services are designed to deliver peace of mind and to save you time and money.

A Managed Service does what is says on the tin. We ensure your product is managed and maintained and will provide reports via a customer reporting portal to you showing how your solution is performing. We can provide you the hardware (lease or purchase) and will happily take on the management of existing devices.

You benefit from having a skilled support team with great product knowledge that will help solve any problem you may have with your SonicWALL appliance:

Supply – 7global will supply you with the required device or take over the management of your existing SonicWALL
Installation – 7global will install the selected unit at your premises
Technical Helpdesk – Expert support, backed by strict SLAs on call handling and incident response times
Proactive Monitoring 24x7x365 – Bespoke monitoring software allows 7global to proactively monitor your IT infrastructure, so that threats and issues are highlighted and fixed as they emerge
Change Control – Change is inevitable in IT, but managing change and providing audit trails of changes made is vital if change is to have a positive and beneficial impact on business
Customer Reporting Portal – 7global provide Managed Service customers with access to a reporting portal. Depending upon your type of service, various reports are made available, real time and historical. For a demo of the reporting portal and the types of report available, click here
Hardware Warranty – In the unlikely event that the equipment fails, 7global will supply and install a replacement within 48hrs.

Working with 7global helps you get the most out of you SonicWALL product, 24 x 7.


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